Response Time (30 Days)
Recent Incidents
What to Do If Claude Is Down
If you are having trouble accessing Claude, try these troubleshooting steps before concluding that the service is experiencing an outage.
Check your internet connection
Before assuming Claude is down, verify that your internet connection is working. Try loading a different website like google.com. If other sites also fail to load, the problem is with your connection, not Claude.
Clear your browser cache and cookies
Corrupted cache data can prevent Claude from loading properly. Clear your browser cache and cookies, then try again. In most browsers you can do this from Settings > Privacy > Clear Browsing Data.
Try a different browser or device
If Claude does not load in your current browser, try a different one (Chrome, Firefox, Safari, Edge). You can also try accessing Claude from your phone or a different computer to rule out device-specific issues.
Flush your DNS cache
Stale DNS records can prevent your device from connecting to Claude. On Windows, open Command Prompt and run "ipconfig /flushdns". On Mac, open Terminal and run "sudo dscacheutil -flushcache". On Linux, run "sudo systemd-resolve --flush-caches".
Try using a VPN
If Claude is blocked in your region or your ISP is having routing issues, connecting through a VPN may resolve the problem. This is especially helpful if Claude works for others but not for you.
Check for capacity limits or rate limiting
AI services like Claude can experience high demand during peak hours, leading to slow responses or temporary unavailability. If Claude is slow or returning errors, wait a few minutes and try again. Check Claude's official status page or social media for announcements about capacity issues.
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