Response Time (30 Days)
Recent Incidents
What to Do If Comcast Is Down
Check your internet connection
Before assuming Comcast is down, verify that your internet connection is working. Try loading a different website like google.com. If other sites also fail to load, the problem is with your connection, not Comcast.
Clear your browser cache and cookies
Corrupted cache data can prevent Comcast from loading properly. Clear your browser cache and cookies, then try again. In most browsers you can do this from Settings > Privacy > Clear Browsing Data.
Try a different browser or device
If Comcast does not load in your current browser, try a different one (Chrome, Firefox, Safari, Edge). You can also try accessing Comcast from your phone or a different computer to rule out device-specific issues.
Flush your DNS cache
Stale DNS records can prevent your device from connecting to Comcast. On Windows, open Command Prompt and run "ipconfig /flushdns". On Mac, open Terminal and run "sudo dscacheutil -flushcache". On Linux, run "sudo systemd-resolve --flush-caches".
Try using a VPN
If Comcast is blocked in your region or your ISP is having routing issues, connecting through a VPN may resolve the problem. This is especially helpful if Comcast works for others but not for you.
Check for outages in your area
Telecom providers like Comcast can have localized outages. Check Comcast's outage map on their official website or app. You can also call Comcast's automated outage line to check if there is a known issue in your area.