Response Time (30 Days)
Recent Incidents
What to Do If Xfinity Is Down
If you are having trouble accessing Xfinity, try these troubleshooting steps before concluding that the service is experiencing an outage.
Check your internet connection
Before assuming Xfinity is down, verify that your internet connection is working. Try loading a different website like google.com. If other sites also fail to load, the problem is with your connection, not Xfinity.
Clear your browser cache and cookies
Corrupted cache data can prevent Xfinity from loading properly. Clear your browser cache and cookies, then try again. In most browsers you can do this from Settings > Privacy > Clear Browsing Data.
Try a different browser or device
If Xfinity does not load in your current browser, try a different one (Chrome, Firefox, Safari, Edge). You can also try accessing Xfinity from your phone or a different computer to rule out device-specific issues.
Flush your DNS cache
Stale DNS records can prevent your device from connecting to Xfinity. On Windows, open Command Prompt and run "ipconfig /flushdns". On Mac, open Terminal and run "sudo dscacheutil -flushcache". On Linux, run "sudo systemd-resolve --flush-caches".
Try using a VPN
If Xfinity is blocked in your region or your ISP is having routing issues, connecting through a VPN may resolve the problem. This is especially helpful if Xfinity works for others but not for you.
Check for outages in your area
Telecom providers like Xfinity can have localized outages. Check Xfinity's outage map on their official website or app. You can also call Xfinity's automated outage line to check if there is a known issue in your area.
Frequently Asked Questions
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